Contact Us

Use the form on the right to contact us.

 

Name *
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11677 San Vicente Blvd
Los Angeles, CA, 90049
United States

424-256-2402

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Shipping Info

SHIPPING AND TRACKING

After placing an online order, please allow 1-2 business days for processing time.

All online purchases are shipped via UPS (US)  and (FEDEX for International). US customers may upgrade their shipping to UPS 2-Day or Standard Overnight at an additional cost. Please note, purchases may not be shipped to P.O. boxes.

To ensure the security of your purchase, a signature is required upon delivery. If for any reason you are unavailable to sign for your purchase, UPS will make several delivery attempts.

If you have any questions about delivery times please email MaisonBettinaDuncan@gmail.com  Online Store Customer Service.

INTERNATIONAL SHIPPING

All international orders are shipped via FedEx International Priority.

Please be aware that shipping to international destinations may be subject to local customs fees or duties. Every country has different procedures for incoming packages. Maison Bettina Duncan does not have information on customs or duties and cannot estimate these charges. Please check with the proper local authorities before placing an order. Maison Bettina Duncan is not responsible for non-paid import taxes, nor will Maison Bettina Duncan issue any refunds or exchanges for deliveries that have been refused for non-payment of import taxes.

Your privacy is important to us and we care about how information regarding your order is used and shared. Please note that we provide certain order, shipment and product information to our international carriers, and this information may be communicated to customs authorities to facilitate customs clearance and comply with local laws.

When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

REFUSED SHIPMENTS

If you refuse a shipment, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Maison Bettina Duncan. This amount will be deducted from your merchandise refund.

TRACKING A SHIPMENT

After your online order has been processed and shipped, you will receive an email providing the tracking number as well as information on how to track your package.